Musician Michelle Burton just had the best night of her life. Her band Tangled Web opened for Wonderland in downtown Orlando and the crowd loved them. Too excited to sleep she makes a fateful decision to go to work early. The best night of her life turns into the worst day of her life.
Nearby, at boutique Hotel Lago, Stephen Longbottom, acting concierge manager, is anxiously awaiting the arrival of the board of directors for Silken Pleasures, a multimillion dollar company based in New York and specializing in high end cosmetics, fragrances and lingerie. Their incessant demands before they even arrive are driving him to distraction. Meanwhile Lizzie Reynolds, his boss is on a romantic ski trip in Vermont leaving him to manage his first solo event.